Privacy Policy

This Privacy Policy outlines how Spirit Casino (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained from users (“you,” “your”) who access and use our online casino services via the website https://spiritcasinos.com (“the Website”). This policy applies to residents of New Zealand and is intended to comply with relevant data protection and privacy regulations.

1. Information We Collect

We collect various types of information to provide and improve our services, ensure compliance with legal obligations, and maintain the security of our platform. The information we collect includes:

• Personal Identification Information: Such as your name, date of birth, residential address, email address, and contact number provided during account registration or verification.
• Account Information: Including username, password, gaming activity, account preferences, and transaction history.
• Financial Information: Such as payment card details, bank account information, and records of deposits and withdrawals.
• Technical Data: Including IP address, browser type, device information, operating system, and usage data collected automatically when you access the Website.
• Communication Data: Correspondence sent to Spirit Casino by email, live chat, or other communication channels.

2. Purpose of Data Collection

We process your data for the following purposes:

• To create, manage, and maintain your account, including processing registration and verifying your identity.
• To process transactions, facilitate deposits and withdrawals, and manage your financial interactions with the platform.
• To fulfill legal and regulatory requirements, including anti-money laundering (AML) and know your customer (KYC) obligations.
• To communicate with you regarding service updates, account issues, promotional materials (subject to your preferences), and customer support.
• To monitor, analyze, and improve Website performance, user experience, and security.
• To prevent, detect, and investigate fraud, unauthorized activities, or breaches of our Terms and Conditions.

3. Legal Basis for Processing

We process your personal data on the basis of one or more of the following grounds: performance of a contract, compliance with legal obligations, legitimate interests in maintaining and improving our services, and your consent where applicable. If consent is required, you may withdraw it at any time by contacting us, subject to legal or contractual restrictions.

4. Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

• To payment service providers, financial institutions, and identity verification agencies to process transactions and comply with legal requirements.
• To regulatory authorities, law enforcement, or other government bodies when required by law or to protect our legal rights.
• To service providers who assist us in delivering and supporting our Website, subject to strict confidentiality agreements.
• If our business is sold, merged, or transferred, your personal information may be transferred to the new owners as part of that transaction, subject to continued protection under this policy.

5. International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries outside of New Zealand, including jurisdictions that may not have equivalent data protection laws. In such cases, we take reasonable steps to ensure that your information receives an adequate level of protection, including through contractual arrangements and other safeguards as required by law.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure data storage, restricted access controls, regular security assessments, and staff training. However, no method of data transmission or storage can be guaranteed as completely secure, and you acknowledge that any personal information shared is at your own risk.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with legal and regulatory obligations, and to resolve disputes. Once your information is no longer required, it will be securely deleted or anonymized in accordance with our data retention policies and applicable law.

8. Your Rights

As a resident of New Zealand, you have the right to access, correct, update, or request deletion of your personal information, subject to certain legal restrictions. You may also object to or restrict certain types of processing and request data portability where applicable. Requests to exercise your rights should be submitted via the contact details provided below. We may require verification of your identity before processing your request.

9. Cookies and Tracking Technologies

The Website uses cookies and similar tracking technologies to enhance your experience, analyze Website usage, and deliver relevant content. You may control or disable cookies through your browser settings; however, some functionalities of the Website may be affected if cookies are disabled. Further information about our use of cookies is available in our Cookie Policy.

10. Third-Party Websites

Our Website may contain links to third-party websites or services that are not operated or controlled by Spirit Casino. This Privacy Policy does not apply to third-party websites, and we are not responsible for their content, privacy practices, or data handling. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Website after such changes constitutes acceptance of the revised policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer at [email protected] or via the contact form on our Website. We will respond to your inquiries in accordance with applicable privacy laws.

Last Updated: 06 June 2024